People Administrator - Colleague Helpline
Morrisons
MorrisonsBradford, West Yorkshire, United Kingdom · Bradford, BD3 7DLView on map(opens Google Maps in a new tab)
Pay
See original advert
Contract
Permanent
Hours
38 hrs/week · Full-time · Weekends
Closing date
6 November 2026
14 days leftJob description
Are you passionate about helping others and have experience in HR or contact centre environments? Do you have a knack for solving problems and providing clear guidance? If so, we want you on our team!
We are a dedicated friendly and helpful HR telephone support team, we assist colleagues and line managers with queries around HR policies, processes, and pay.
This is an exciting opportunity to be part of a growing team that will evolve as we develop our systems.
- Provide expert advice and support to help colleagues with all their HR queries (e.g. policies, pay, benefits)
- Offer prompt and accurate responses to queries, aiming for first-time resolution
- Maintain confidentiality and ensure compliance with GDPR
- Guide, coach and support line managers with more complex queries (e.g. complaints, grievances, etc.) escalating where necessary.
- Collaborate with shared services teams to manage queries from start to finish.
What to Expect
Phone Line Focused: The role will start as phone line-based support but will evolve to include chat and helpdesk support.
Working Hours
You’ll work across shifts from 7.30am to 5.30pm, Monday to Friday and 9.00am to 5.00pm Saturday and Sunday including Bank Holidays, for a total of 37.5 hours per week
Working arrangements
Bradford Head Office, West Yorkshire 5 days per week
- Experience working on a helpline or in a contact centre
- Knowledge of HR policies and processes
- Experience using People systems and data
- Familiarity with helpdesk tools, even if not specific to our systems.
- Strong communication skills, with the ability to provide clear, actionable guidance.
- Detail-oriented, with the ability to manage multiple queries and meet deadlines in a fast-paced environment.
At Morrisons, we’re committed to creating a workplace where everyone feels valued. As an HR Administrator, you’ll play a crucial role in supporting our colleagues across the business, ensuring they have the help they need to thrive.
If you’re ready to make a difference and join a team that values your expertise, apply today!
We're Foodmakers and Shopkeepers, and together, we make Morrisons. We’re the only UK retailer with our own manufacturing business spread across 18 sites, not to mention nearly 500 stores, so we’ve got plenty of opportunities for you to play your part. Whether you want to make the freshest food, sell it, or join us in our head office, we’d love to meet you…
We value your hard work and commitment, and in return, we provide:
- Generous holiday entitlement
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities - read more about our Leadership School here
- Subsidised staff canteen
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.
We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to-earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Morrisons
First seen
17 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from Morrisons. Vacancy details and the application process remain the responsibility of the original source.
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