Online Team Leader
Morrisons
MorrisonsLivingston, West Lothian, United Kingdom · Livingston, EH54 6GHView on map(opens Google Maps in a new tab)
Pay
See original advert
Contract
Permanent
Hours
Not specified
Closing date
4 November 2026
11 days leftJob description
More about the role
Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Team Leader, you’ll lead, support, and coordinate our team of colleagues to ensure every order is picked, packed, and ready on time.
You'll coach your team, streamline processes, and build cross-functional relationships across the store to keep customer service levels high.
In this role, you’ll be on hand to:
- Put customers first: Lead your team to deliver outstanding service with a true customer-centric mindset, listening to customer feedback to make continuous improvements.
- Lead and develop your team: Coordinate colleagues to ensure all picking and despatch routines are completed on time, coaching the team to build confidence and high performance.
- Drive performance and standards: Analyse department data alongside the Online Manager to identify opportunities, minimise substitutions, and speed up processes.
- Keep operations safe and legal: Maintain exceptional department standards, ensure full compliance with legal obligations and store policies, and look after team workload.
More about our perks
- Generous holiday entitlement
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities - read more about our Leadership School here
- Subsidised in-store cafe or shop floor ranges
- Free parking
- ??Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- ??️ 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
More about you
Whether you’re an experienced Team Leader or a skilled colleague ready to take the next step in your career, if you care about great service and love working in a fast-paced environment, we'd love to hear from you.
- Leads and steps up with confidence: Ideally has strong operational knowledge of online order routines, with proven experience in coaching teams to meet strict deadlines.
- Builds strong, supportive teams: Naturally builds effective working relationships across the store, creating an engaging environment where contributions are recognised.
- Organises and plans effectively: Able to manage workload efficiently, handle daily priorities smoothly, and keep picking and delivery schedules running on time.
- Keeps a firm grip on the basics: Takes a practical approach to department maintenance, maintaining high standards for substitutions, safety, and operational compliance.
Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.
We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to-earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Morrisons
First seen
21 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from Morrisons. Vacancy details and the application process remain the responsibility of the original source.
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