Customer Care Advisor - German, Polish and English Speaker
Mountain Warehouse
Coventry, CV4 8JZView on map(opens Google Maps in a new tab)
Pay
See original advert
Contract
Temporary
Hours
Full-time · Part-time
Closing date
31 October 2026
8 days leftJob description
Customer Care Advisor - German, Polish and English Speaker
Application Deadline: 31 October 2026
Department: Customer Care
Employment Type: Fixed Term - Full Time
Location: Coventry
Location: Remote (UK or Ireland)
Fixed Term: 21st September 2026 - 10th January 2027
Hours: Part-Time | 40 Hours within:
- Monday – Friday: 6:30am – 10:00pm
- Saturday & Sunday: 9:00am – 5:30pm
Are you passionate about delivering exceptional customer service? Are you fluent in German or Polish, and English? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly, motivated, and multilingual Customer Care Advisor to join our vibrant, remote team.
Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.
- Provide fast, friendly, and effective support via phone, live chat, and email
- Help customers throughout their journey—from product queries to post-purchase care
- Collaborate with internal teams to provide timely resolutions
- Monitor and report customer trends to improve our service
- Take ownership of your personal development and contribute positively to the team
- Maintain strong performance aligned with KPIs and company values
We would like to meet someone who is
- Fluent in German or Polish, and English (spoken and written)
- Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
- Clear, confident communicator with excellent written skills
- Comfortable handling challenging conversations with empathy and professionalism
- Familiar with tools like Outlook, Word, Excel, and web browsers
- Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
- Positive, energetic, and proactive with a “can-do” attitude
- Thrive in a fast-paced environment and enjoy working as part of a supportive team
- Competitive salary and benefits package
- Fully remote working
- 50% staff discount & 25% for family and friends
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Mountain Warehouse
First seen
6 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from Mountain Warehouse. Vacancy details and the application process remain the responsibility of the original source.
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