Call Centre Advisor
Vertu Motors
Gateshead, NE11 0XAView on map(opens Google Maps in a new tab)
Pay
£27,098/yr
Contract
Not specified
Hours
41 hrs/week · Full-time
Closing date
23 November 2026
31 days leftJob description
At Vertu, we’re expanding our Contact Centre Bookings Team and are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.
What’s on offer
- Basic salary: £27,097.72
- Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
- £500 refer a friend bonus
- Hybrid working: Work 2 days per week from home
- No late evenings: Dayshift hours
- Access to our colleague car scheme and additional benefits
- This is a busy, high-performing bookings centre where you’ll:
- Handle inbound calls from customers booking services, MOTs, repairs and recalls
- Maximise every interaction by upselling additional products and services
- Work towards KPIs, with performance directly linked to your bonus
- Deliver a professional, efficient and friendly customer experience on every call
This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am – 17:30pm and 1 in 4 Saturdays 09:00am – 13:00pm.
We’d love to hear from you if you:
- Have previous call centre/contact centre experience
- Are confident working towards targets and KPIs
- Have excellent customer service and communication skills
- Are comfortable using systems and handling a high volume of calls
- Motor trade experience is helpful but not essential
We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:
- 25 days holiday + bank holidays (increasing with service)
- Ongoing training and career progression opportunities
- Online rewards platform with cashback and retailer discounts
- Preferential service rates & colleague purchase scheme
- Share incentive scheme & pension
- Enhanced maternity & paternity benefits
Interested? Apply today to be considered for this role!
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How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Vertu Motors
First seen
13 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from Vertu Motors. Vacancy details and the application process remain the responsibility of the original source.
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