Technical Services Analyst - Project Support 12 month FTC (Newcastle under Lyme)

To support our in-house Infrastructure Team with a mix of project Support for our Data Centre Modernisation and also BAU Support across our organisations Enterprise Infrastructure.

To be on site Project Support to our in-house Team for a Data Centre move, focusing on:

Migration of Virtual Machines from old Data Centre to our modernised Data Centre

Support the move of physical servers from old Data Centre to our modernised Data Centre

Installation of physical hardware into racks in new Server Room

Working with the wider Team to develop a strategy to test all relocated servers, both physical and virtual

Cabling and patching across the new Data Centre infrastructure, accepting responsibility that all cabling is to a tidy, high standard and that documentation is created and shared appropriately

Working within the Data Centre to resolve any issues arising from relocated Servers, troubleshooting, presenting fixes and documenting as necessary.

Creating and sharing high and low-level documentation as required.

To support our in-house Infrastructure Team for day-to-day BAU activities to include:

You will work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.

You will be supporting the day- to- day management of the M365 cloud platform & all elements of this, other than security elements.

Monitor & maintain infrastructure across stores, support centres & cloud platforms (Azure/EntraID).

You will be providing support for Infrastructure Operational services including but not limited to Active Directory, Entra AD, DNS, Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation & FTP, Backup, Monitoring

Support the New Look EUC device estate (MECM & Intune), ensuring that devices can be provisioned as required, are updated according to policies & that software can be installed when needed.

Assist with infrastructure upgrades, patching & lifecycle management.

Collaborate with cybersecurity & service desk teams to ensure secure & compliant operations.

Relevant certifications (or equivalent experience)

Microsoft Certified Windows Server Hybrid Administrator Associate

Past experience of a similar Data Centre Migration Project

Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper-V and VMware.

Experience across a broad range of Server OS – Windows, Linux, AIX

Experience of both legacy and current physical hardware and Virtualisation platforms

Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services

Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.

Hands-on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.

Experience with MECM (Config Manager) & Endpoint Manager (Intune)

Experience with Active Directory Policy (Group Policy) Administration

Basic Networking skills

Familiarity with monitoring, automation tools and Powershell.

Strong problem-solving skills and ability to manage multiple priorities

40% staff discount plus friends & family discounts throughout the year

Access to our reward platform for external discount and offers

Private pension scheme

Profit related bonus scheme

Option to join our Healthcare Private Medical Scheme

Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you

All employees are covered by our life assurance policy from day one

Unlock extra leave with our buy more holiday scheme.

Celebrate YOU! Enjoy an extra paid day off on your birthday each year

Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)

Spread the cost of your commute with interest-free season ticket loans

Do your bit for the environment and save money with our Cycle2Work scheme

We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust