Sales Floor Manager
Dunelm
DunelmNewtownabbey, BT36 7BSView on map(opens Google Maps in a new tab)
Pay
See original advert
Contract
Permanent
Hours
Not specified
Closing date
13 May 2027
202 days leftJob description
Salary Equivalent - £30,703.67 plus overtime.
We take real pride in our shop floor – it’s where our customers fall in love with our products. You’ll be the creative force behind that joy. You’ll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.
You’ll be a visual merchandiser and leader - you’ll be the one who brings it all to life for our customers. You’ll lead a passionate team, keep standards sky-high and help create the kind of shopping experience customers love and colleagues feel proud of. It’s a fast-paced, hands-on role that takes real energy and focus.
But when everything comes together and you see our customers’ joy and those sales climbing – it’s seriously rewarding.
We’re looking for someone who’s got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, how to connect with our customers and aren’t afraid to roll up your sleeves – we’d love to hear from you.
What you'll be doing
- Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
- Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes
- Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience
- Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs
- Have a clear plan for each day, so everyone knows what they’re doing and why it matters
- Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan
- Support the Leadership Team in bringing the Engagement Action Plan to life
- Take ownership – be clear on the “why” behind what we’re doing and bring your team with you every step of the way
- Get out on the shopfloor every day with your Store Coach - spot wins, fix snags, and make sure the day runs smoothly
- Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders
What we'll look for in you
- You are customer obsessed - you inspire your team to put customers first and lead by example in every interaction
- You’ve got some solid management experience under your belt, ideally in a customer-facing role like retail or hospitality, where rolling up your sleeves and getting stuck in was all part of the job
- You know how to boost business performance and smash KPIs, all while keeping the store looking its best
- You’re passionate about creating brilliant shopping experiences that customers remember
- You’re a true team player, someone who knows how to communicate clearly, build strong connections, and lead a happy, high-performing team
We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Dunelm
First seen
24 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from Dunelm. Vacancy details and the application process remain the responsibility of the original source.
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