Retail Team Leader

Summary If you’re great with people and have a talent for making the most of a shop’s potential, we’re looking for a Retail Team Leader in the National Trust shop at Kingston Lacy. In this role you can help everyone to have an enjoyable and memorable day.

Salary: £25,837.50 per annum

Contract: Permanent

Hours/working pattern: Annualised hours contract of 1950 hours per annum. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Working days will usually be Tuesday through to Saturday, dependant on the business need.

Interview date: W/c 19th October 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role

What it's like to work here To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing You'll help to manage the shop so that it’s both a delight for visitors and commercially successful. You'll monitor stock and promote products to help meet stretching financial targets. You’ll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust’s vital conservation work.

You'll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for We’d love to hear from you if you're:

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Click here to find out more about the benefits we offer to support you.