Regional Maintenance Manager -North (Field Based role)

The Regional Maintenance Manager will primarily be responsible for the delivery of a well-maintained and compliant environment for customers and staff in store within a region within an national estate of c.300 stores across UK & ROI; provide a customer focused Facilities Management service for the existing estate focusing on reactive maintenance and managing minor works projects to primary assets

Developing and implementing a reactive maintenance and preventative maintenance programme within budgetary and financial constraints including:

Expenditure (monthly, quarterly, annually) as agreed with your line manager

Cost checking works and quotations and ensuring that value for money is being obtained

Forecasting capital and revenue spend and input and feedback on spend at budget and cost control reviews

Employing a proactive approach to identifying potential risks and onerous expenditure.

Check, validate and authorise individual repairs and quotes upto a value of £10,000

Preparing capex papers for sign off for major repairs and projects that exceed £10,000

Actively exploring ways to deliver costs savings within the available resources and whilst still achieving the required standards of service

Knowledge and ability to interpret leases and landlord and tenant repair obligations

Maximise revenue by supporting retail operations by minimising any trade affecting closure incidents and ensuring stores are resume trading as quickly as possible

To manage external contractors and partners to ensure that stores are maintained to Brand standards and works are executed expeditiously and within cost and quality parameters.

Build trust and create partnerships with all internal and external business partners.

Hold regular contractor performance review meetings and ensure targets are being achieved within the required SLA’s

Ability to drive strategy and project timelines to complete projects on schedule and on budget, ensuring contractors are motivated to meet deadlines.

Ensure contractors provide exceptional customer service to stores and the business through consistently good quality workmanship, ensuring the right fix is delivered on time, every time.

Have the ability to plan and manage multiple projects of varying scopes concurrently.

Adopt an on-going monitoring and assessment of contractors and their levels of service.

Identify standard and complex maintenance issues and accurately diagnose and resolve the same

Ensure Contractors comply with New Looks Asbestos, Code of Conduct and Health and Safety Policy and Procedures

Ensure New Look stores are maintained to the highest property standards and manage the execution of works to ensure compliance with statutory/ legal requirements, H&S regulations, Brand standards, core operating procedures and customers’ expectations of the Brand are met

Visit stores throughout on a scheduled basis to identify issues and evaluate store needs/ requirements together with the assistance of the Senior Maintenance Manager

Compile comprehensive Maintenance Audits / condition surveys as required to ensure periodic visibility of issues as well as a long-term view around potential risk eg dilapidations, notices of repair etc.

Monitor and review works undertaken to ensure consistent quality and workmanship.

Understand the obligations in the lease etc and the implications on works required.

Identify standard and complex maintenance issues and accurately diagnose and resolve the same

Ensure all maintenance works are commissioned and undertaken in accordance with the current Health and Safety legislation including RAAC, Control of Asbestos at Work, CDM Regulations

Liaise with & address issues raised from Retail and Health & Safety.

Addressing ad hoc correspondence as required.

Preparing & assist with plans, contracts, budgets and other documentation as required.

Managing a Revenue and Capital expenditure budgets for the property portfolio of c.£10m across various contractors and disciplines, including New Look’s annual HVAC upgrade programme and other major projects initiated by business requirements

Addressing ad hoc correspondence as required and dealing with statutory and landlord repair notices that are received

2-3 years’ previous experience of working in a retail environment in a similar role

Demonstrate understanding of building principles, technical ability and a technical understanding of - Building fabric, HVAC, electrical, plumbing etc)

Manage emergency incidents arising from leaks, storms, electrical failure and co-ordinating any follow on works

Understanding & working knowledge of MS Office & New Looks CAFM and Compliance systems HEAT & VisionPro Software & usage of New Looks V-Tag asbestos register

Understanding of BMS systems and electrical related systems to ensure optimum energy usage and supporting the Energy Team in relation to store issues

40% staff discount plus friends & family discounts throughout the year

Access to our reward platform for external discount and offers

Private pension scheme

Profit related bonus scheme

Option to join our Healthcare Private Medical Scheme

Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you

All employees are covered by our life assurance policy from day one

Unlock extra leave with our buy more holiday scheme.

Celebrate YOU! Enjoy an extra paid day off on your birthday each year

Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)

Spread the cost of your commute with interest-free season ticket loans

Do your bit for the environment and save money with our Cycle2Work scheme

We're proud to partner with the Retail Trust and Fashion & Textile Children's