Other retailCloses in 25 days

Monitoring Officer

Arnold Clark

Glasgow, G5 8JHView on map(opens Google Maps in a new tab)

Pay

See original advert

Contract

Not specified

Hours

Full-time · Nights

Closing date

17 November 2026

25 days left

Job description

We’re looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow.

We offer

33 days’ annual leave (pro-rata)
Flexible leave
Generous employee discounts
Private healthcare
Workplace pension
…and much more

Hours

Full time: 12 hour nightshifts, 4 on 4 off shift pattern.

As a Monitoring Officer, you’ll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.

You’ll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail.

This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team!

Day-to-day duties

Monitoring alarm activations and following correct procedures and escalation processes as required
CCTV monitoring
Lone worker monitoring
Regularly liaising with alarm engineers, customers and contractors
Making changes to relevant databases where appropriate

Essential skills and requirements

Knowledge of a control room
Ability to comply with BS7858 security screening
Knowledge of BS5979
Proven ability to deliver excellent customer service – written and verbally
Competent IT skills and familiar with Microsoft Office
The ability to stay alert and work efficiently throughout a 12-hour shift
The ability to be discreet and maintain confidentiality
The ability to work on your own initiative and be able to prioritise your workload
Enjoy working as part of a team
The ability to work and concentrate under pressure
Excellent observation skills and ability to analyse visual information
Great attention to detail
Ability to write clear, legible and accurate reports of events which may be used as evidence
Ability to learn and be adaptable to changes in both working procedures and technology
Ability to be flexible in working hours

Nice to have (but not essential)

SIA Public Space Surveillance (CCTV) licence
Although ARC experience is preferred, training will be provided for the right candidate

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.

Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.