Joules Wholesale Operations Coordinator

Step into the role of Wholesale Operations Co-Ordinator and discover an exciting opportunity to take on an integral role here at Joules Head Office working within our brilliant Partnerships team.

Working Pattern: This is a full time role based at 'The Barn', Joules' purpose built Head Office in Market Harborough, Leicestershire. The typical hours for this role are 9am to 5pm, Monday to Friday and this is an onsite role.

Market Harborough in Leicestershire is where Joules began in 1989. This market town is home to the brand's Head Office and is full of independent shops, bars and restaurants. It also benefits from good transport links to London, making it easily accessible for visitors and commuters alike. It is the perfect place to mix a rewarding career with a bit of well-dressed time off.

We are seeking a proactive, detail-oriented Wholesale Customer Success Specialist to manage and optimise our wholesale order book. In this role, you will be the primary operational link between our wholesale partners, sales teams, finance, and distribution center.

You will ensure end-to-end order execution, delivering orders on time, accurately and in full, while delivering exceptional service and building strong partner relationships.

The ideal candidate possesses exceptional customer service skills and a strong commitment to delivering high-quality service to both external wholesale partners and internal teams. They bring excellent verbal and written communication abilities, allowing them to convey information clearly, professionally, and promptly across all levels of the business.

A high level of accuracy and attention to detail is essential to ensure precise order processing and maintain rigorous standards of account administration. Candidates should demonstrate a good level of general IT literacy, with prior experience using Google Workspace (Docs, Sheets, Drive) considered a distinct advantage, though not essential.

This role requires excellent planning and organisational skills to manage high-volume workloads and consistently hit strict operational deadlines. The candidate must be adept at balancing individual tasks with broader team objectives, showing strong judgment in prioritising responsibilities as business demands shift.

The successful candidate will be a self-motivated, proactive individual who takes the initiative to anticipate operational needs and solve problems effectively. They are an ownership-minded worker who isn't afraid to troubleshoot challenges independently and suggest continuous improvements to refine existing processes.

A positive, "can-do" attitude is key to fitting into our collaborative team environment. The candidate must be a flexible team player who thrives when working both independently and alongside colleagues. They should be eager to adapt to changing priorities, step in to support team members when needed, and comfortably take on new challenges across the wider business.

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. Joules does not hold a Sponsor Licence and would not, therefore, be able to sponsor a successful candidate under the Skilled Worker route. The successful candidate must be able to demonstrate the right to work without sponsorship.

We encourage early applications for our roles, as our recruitment process begins as soon as the role is advertised. If we successfully fill the position, this advert may close earlier than planned.

#LI-Onsite

At Joules, we honour our British heritage while creating products and experiences that delight, inspire, and connect with our customers every day. We are committed to bringing freshness and innovation to our collections, delivering style, quality, and joy in every season.

We strive to be the leading brand in preppy, heritage ‘time off’ clothing, offering standout outerwear and rainwear, layered autumn and winter essentials, fresh spring and summer styles, and a broad selection across womenswear, menswear, kidswear, and homeware.

At Joules we lead on product, design, print, creative brand strategy and marketing whilst NEXT supports retail, HR, finance, distribution, customer service and returns - offering operational excellence.