Insurance Manager

📍 Location: Head Office, East Croydon or one of our other nationwide office locations

(subject to candidate)

🕒 Hours: 37.5 | 9.00am–5.30pm – Hybrid working available depending on role

responsibilities. This role will include some travel for site visits nationwide.

Otherwise, office based with the ability to work from home up to 2 days a week.

💷 Salary: Competitive

🎉 Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative,

trend-setting retailer?

We’re a team that puts our customers and our teams at the heart of everything

we do. At Superdrug, we aim to be the best in accessible health and beauty,

loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about

personality, we have fun, and we work hard to deliver That Superdrug Feeling.

📅 Here’s the exciting bit… A day includes:

As Insurance Manager, you will ensure Superdrug, Savers and The Perfume Shop

are appropriately insured against all risks and exposures, working closely with

UK and global brokers.

You will oversee the Group’s insurance arrangements, manage brokers and

third-party loss adjusters, provide insurance advice across the business and

lead the annual Group insurance renewal for presentation to the Board.

You will also manage complex losses, recover money owed through store-level

property losses and make informed liability decisions relating to personal

injury and motor claims.

Manage product liability, employer liability and public liability personal

injury claims, liaising with stores, insurers and solicitors.

Investigate claims and obtain the necessary documentation to support decisions

on whether liability should be admitted or denied.

Review the Group’s property losses and provide cost information to third-party

insurers to maximise recoveries.

Ensure solicitors’ correspondence and court claim forms are handled within the

required legal deadlines.

Manage property claims and demonstrate third-party negligence to recover losses

for the business.

Handle motor claims and work with insurers to support effective risk-management

solutions.

Attend regular meetings with solicitors, brokers and insurers to ensure

appropriate processes, documentation and risk-management systems are in place.

Keep up to date with changes to legislation and relevant court cases that may

affect insurance and safety across the business.

Review invoices through Bottomline to ensure payments are correct, not

duplicated and allocated to the correct cost centre.

Act as the main point of contact for UK and global broker queries.

Advise departments on insurance implications and ensure suppliers hold adequate

insurance cover.

Maintain the insurance property portfolio across all Group businesses to ensure

every property remains appropriately covered.

Produce insurance data and reports for internal stakeholders when required.

Work with and line manage the Insurance and Safety Adviser who is based in the

East Croydon office – therefore regular visits to Head Office will be expected.

⭐ This job is a good fit for you if you:

Enjoy working in a fast-paced retail Head Office environment.

Have excellent organisational and communication skills.

Demonstrate strong attention to detail.

Can work to deadlines and confidently prioritise a busy workload.

Are comfortable following established processes while also using your own

initiative.

Are flexible, adaptable and enjoy working collaboratively as part of a team.

A good understanding of personal injury, property and motor claims legislation

and processes.

Good knowledge of health and safety legislation.

Excellent IT skills, particularly Microsoft Word, Excel and PowerPoint.

Confidence communicating with and meeting new people, with a positive and

energetic approach.

The ability to manage competing priorities and make well-informed decisions.

Previous line-management or people-management experience.

A relevant insurance qualification or professional accreditation would be

33 days’ holiday, rising to 38 days with length of service, inclusive of bank

holidays.

2 staff discount codes for yourself and a family member or friend.

30% discount on Superdrug Own Brand products, both in store and online.

Hybrid working, with 2 days working from home and 3 days in one of our

nationwide offices.

Company pension matching and bonus.

Access to Stream, a money-management app that gives you access to a percentage

of your pay as you earn it.

Being part of more! We are part of a group that works closely with Savers, The

Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world’s largest international health and

beauty retailer, with over 15,700 stores in 25 markets!

Unrivalled Learning and Development programmes.

Enhanced maternity, shared parental and adoption leave, company sick pay and

pregnancy-loss support.

Come and be part of something special!

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