Head of Online Trading - 12 month FTC

The Head of Online Trading is accountable for delivering best‑in‑class online commercial performance across all categories and business units. This role drives sales, conversion, and customer engagement through exceptional daily execution across all devices, data‑led decision‑making, and continuous optimisation of the end‑to‑end trading experience.

A strategic leader with strong interpersonal skills and a deeply embedded digital mindset, they inspire, coach, and develop high‑performing multi‑category trading teams. They define and implement the online trading strategy, ensuring the site consistently reflects brand values while balancing commercial targets and evolving customer needs.

The role oversees the full trading lifecycle: ensuring products launch accurately and on time; delivering commercial, marketing, and seasonal plans flawlessly; and proactively using digital insights to influence cross‑functional partners across Buying, Merchandising, Content & Imagery and Marketing.

Success is measured through robust trading outcomes: including sales, conversion, customer engagement, availability, accuracy, speed to site, execution quality, and overall customer satisfaction.

Who you are

What's in it for you

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.