Head of CRM
Vision Express
NottinghamView on map(opens Google Maps in a new tab)
Pay
See original advert
Contract
Permanent
Hours
Not specified
Closing date
Not specified
Job description
Put the customer at the heart of growth.
At Vision Express and David Clulow, we're looking for a strategic CRM leader who can turn customer insight into commercial impact.
Leading a database of over 2 million active customers, you'll shape how we acquire, engage and retain customers, using data, technology and personalised experiences to drive loyalty, increase eye exam volumes and support business growth.
This is a high-profile role with the opportunity to influence senior leaders, champion the voice of the customer and lead the next chapter of our CRM strategy.
- Define and deliver our CRM strategy across Vision Express and David Clulow.
- Drive customer acquisition, retention, loyalty and reactivation.
- Create data-led, personalised customer journeys that improve engagement and performance.
- Turn insight into action, identifying opportunities for growth and optimisation.
- Partner with senior leaders across Marketing, Retail, Ecommerce and Commercial functions.
- Lead, coach and develop a high-performing CRM team.
- Champion a customer-first culture across the business.
- Increased customer loyalty and retention.
- Reduced customer churn.
- Growth in active customers and customer lifetime value.
- More effective acquisition and reactivation campaigns.
- Increased eye exam volumes and commercial performance.
- Proven CRM leadership experience in a large-scale B2C environment.
- A track record of driving customer growth and transformational change.
- Strong commercial and analytical capability.
- Experience managing large customer databases and CRM programmes.
- Confident influencing senior stakeholders and executive teams.
- An engaging communicator with excellent presentation and storytelling skills.
- Shape CRM strategy for two leading optical brands.
- Influence business decisions at a senior level.
- Hybrid working from our Nottingham Support Office.
- Competitive salary, bonus and benefits.
- Career development within EssilorLuxottica, a global leader in eyewear and eye care.
EssilorLuxottica is the global leader in eyewear and eye care. Through our Optical Retail division, including Vision Express and David Clulow, we're helping millions of customers see more and be more every day.
If you're excited by the opportunity to combine customer insight, commercial thinking and transformational leadership to drive growth, we'd love to hear from you.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Vision Express
First seen
14 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from Vision Express. Vacancy details and the application process remain the responsibility of the original source.
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