General Manager | Durham
Blank Street
DurhamView on map(opens Google Maps in a new tab)
Pay
See original advert
Contract
Not specified
Hours
40 hrs/week · Full-time
Closing date
Not specified
Job description
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited.
It all starts with our people and their commitment to make magic happen each and every day.
You are both a coach and an operator. You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive. You bring clarity and energy to your team by turning strategy into consistent daily execution.
- Running a single store, setting the standard for performance, engagement, and brand excellence.
- Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability.
- Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.
- Owning P&L performance, using data to make strategic business decisions.
- Hire, train, and develop top talent, creating clear career pathways.
- Foster a culture of ownership and accountability, ensuring consistency across stores.
- Empower teams with strong leadership, hands-on coaching, and structured development.
- Set the bar for hospitality and service, ensuring every visit is exceptional.
- Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
- Ensure every store reflects the Blank Street brand, from service quality to store design.
- Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
- Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
- Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.
- Execute consistently across stores, maintaining efficiency and structure.
- Build a strong compliance culture, ensuring all health, safety, and food standards are met.
- Refine processes to improve workflow, speed of service, and operational performance.
- Lead Blank Street’s expansion, overseeing new store openings and scaling operations.
- Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
- Set the pace, inspire teams, and create an environment where people and stores thrive.
This isn’t just a General Manager role, it’s an opportunity to lead, scale, and build something bigger.
This full-time leadership role requires 40 hours per week across five days. You’ll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.
- Private health and dental insurance
- 33 days annual leave, along with an additional paid day a year ‘to start something extraordinary’ ✨ and pursue a passion
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️✨
- Great culture with regular team events
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Blank Street
First seen
6 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from Blank Street. Vacancy details and the application process remain the responsibility of the original source.
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