Other retailCloses in 25 days

Field Installations Manager

Wickes

Gloucester, GloucestershireView on map(opens Google Maps in a new tab)

Pay

See original advert

Contract

Not specified

Hours

Full-time

Closing date

17 November 2026

25 days left

Job description

Shape the Future of Our Installation Network at Wickes!

At Wickes, we’re passionate about creating a workplace where everyone belongs. We know that diverse teams bring better ideas, richer experiences, and stronger connections with our customers. Whether you come from an established account management background or have hands-on experience within the kitchen, bathroom, and home improvement installation industry, we want to hear from you!

We are looking for a dedicated and inspiring professional to join us as a Field Installation Manager.

To lead our network of Wickes Approved Installers within a specified area, creating and developing strong, collaborative relationships. You’ll maximise profitability and ensure that quality and service levels consistently meet and exceed our customers' expectations.

Leadership & Motivation: Lead, develop, and retain a team of installers, fostering a customer-focused mindset and driving high performance and satisfaction rates (including VOC metrics).
Service Standards & Capacity: Ensure all installer service level agreements (SLAs) are executed to business standards, maintaining appropriate coverage and utilisation across the network to meet installation volumes and sales targets.
Cost Control & Compliance: Negotiate and administer cost controls, ensuring deductions are applied appropriately, and guarantee that all installers comply fully with legal, health & safety legislation (including Part P, Gas Safe, Asbestos regulations, etc.).
Stakeholder & Quality Management: Mitigate customer dissatisfaction and brand risk through robust stakeholder relationships, acting as a key escalation point for complaint resolution. Drive installation standards through structured site visits.

Background & Experience: A degree is preferred but not essential. Demonstrable experience working with best practices, performance management, on-site installations, subcontractors, and improving Standard Operating Procedures (SOPs).
Core Skills: Exceptional verbal and written communication, listening, negotiation, and presentation abilities. The ability to juggle multiple projects with careful attention to detail, handle data confidentially, and assess/mitigate business risk.
Mindset & Values: A continuous improvement and safety-conscious mindset, methodical approach to work, and personal ethics tightly aligned with Wickes principles. A strong drive to support and champion our apprenticeship programmes.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early-career network to support you if you’re in your first few years of your career.
We’ll also equip you with a benefits package that includes:
Competitive bonus
Save-as-you-earn scheme
Private Medical and Life Assurance
Enhanced contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team.

All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

"We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here."