Customer Service Advisor
EE
Cyfarthfa, CF48 1DHView on map(opens Google Maps in a new tab)
Pay
See original advert
Contract
Not specified
Hours
38 hrs/week · Full-time
Closing date
Not specified
Job description
EE Merthyr Tydfil Contact Centre - 37.5 Hours per week
Monday - OFF
Tuesday - 8:00AM - 5:00PM
Wednesday - 8:00AM - 5:00PM
Thursday - 8:00AM - 5:00PM
Friday - 8:00AM - 5:00PM
Saturday - 9:00AM - 3:00PM
Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme
- Online GP: Access to a private GP 24/7 for you and your immediate family
- Paid Carer’s Leave: Market-leading carers leave with up to 2 weeks off
- Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
- Huge Discounts: Save on EE & BT products, including mobile and broadband.
- Career Development: Ongoing support to help you grow your skills and develop
- Volunteering Days: Paid time off to give back to your local community.
- Optional Private Healthcare and Dental: Protection for you and your family.
Are you someone who loves connecting with people and making a difference? If you have a warm and engaging personality and enjoy helping others, you could be a perfect fit for the Customer Service Advisor role at EE in Merthyr Tydfil.
At EE, we believe every interaction should be a positive one. You'll engage with customers over the phone, offering support, guidance and helping with any solutions they need. Your role will be all about building relationships and providing exceptional service.
To thrive in this role, you'll need to be empathetic, patient, and dedicated to helping people. Your ability to listen, understand, and build relationships will be key to your success. You'll be the friendly voice that customers rely on for support. We’ll provide all the comprehensive training you need to ensure you can confidently discuss our products and services.
We understand that life is ever-changing. This role offers flexibility, some of the ways we do this is allowing you to schedule your own breaks or bank time to take off so you can go to those events or appointments. We're committed to supporting your success in both your professional and personal life.
Join us for a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
EE
First seen
8 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from EE. Vacancy details and the application process remain the responsibility of the original source.
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