Computer Operations Analyst
Next
NextLeicester, Leicestershire, United Kingdom · Leicester, LE19 4ATView on map(opens Google Maps in a new tab)
Pay
£37,818/yr
Contract
Not specified
Hours
39 hrs/week · Full-time · Nights
Closing date
6 November 2026
14 days leftJob description
We're looking for a Computer Operations Analyst to join our Computer Services team, based from the NEXT Head Office in Leicestershire!
Please note: This role operates on a 4 on 4 off 12-hour shift rota (days, with some night shift requirements) working 38.5 hours per week.
As a Computer Operations Analyst at NEXT, you’ll play a crucial role in keeping our business moving smoothly 24/7. Working within a close-knit monitoring team of 13, you’ll be responsible for the health and performance of our core IT infrastructure - ensuring our websites, retail stores, warehouses, and key third-party integrations stay online and perform flawlessly.
Technology at NEXT is forever evolving, and you’ll have the support, training, and freedom to use your initiative to resolve issues quickly and drive meaningful improvements across our systems.
- 24/7 System Monitoring: Monitor core systems and infrastructure across both cloud (Microsoft Azure) and on-premises environments.
- Operational Execution: Execute day-to-day operational tasks, batch jobs, and system maintenance accurately, on time, and strictly in line with operating procedures.
- Server Administration: Perform server administration tasks, including App Pool resets, patching, and system troubleshooting across Windows Server, Mainframe, VMware, Akamai, and Citrix NetScaler platforms.
- Incident Management: Manage, log, and resolve incidents using ITSM tools like ServiceNow, upholding standard ITIL operational practices.
- Critical Decision-Making: Stand firm and make confident operational decisions during high-pressure moments (such as evaluating P1 incidents or initiating callouts).
- Cross-Team Collaboration: Collaborate with wider tech teams to ensure smooth rollouts, deployments, and seamless business operations.
- Operational Flexibility: Adjust shift patterns or remain available to support major system outages, critical rollouts, and ongoing business continuity.
- Technical Expertise: Solid technical exposure across IT Service Operations, server administration, and modern monitoring tools such as Dynatrace, Zabbix, or Grafana.
- Scripting & Server Knowledge: Practical understanding of PowerShell alongside foundational knowledge of Windows Server environments (Azure or on-premises).
- Communication: Clear, confident communication skills in written and spoken English to liaise effectively with team members and key stakeholders.
- Poise Under Pressure: Strong decision-making skills and the confidence to make sound judgements during critical system events.
- Organisation & Prioritisation: Excellent organisational skills with the ability to prioritise and manage multiple incidents in a fast-paced environment.
- Proactive Mindset: A results-driven approach with a proactive attitude and a genuine passion for learning new technologies.
- Teamwork & Flexibility: A supportive, friendly approach to working in a team, along with the flexibility required to support shift rotation and major system rollouts.
#LI-NI1
You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
Next
First seen
24 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from Next. Vacancy details and the application process remain the responsibility of the original source.
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