Cafe - Store Manager
WHSmith
Birmingham, B15 2GWView on map(opens Google Maps in a new tab)
Pay
See original advert
Contract
Not specified
Hours
Full-time
Closing date
Not specified
Job description
Single Site Store Manager – Costa Queen Elizabeth Hospital Birmingham.
An Exciting opportunity to run our newly opening Costa Cafe.
At WHSmith/Costa, our mission is clear: to make every journey better, with our people, customers, and partners at the heart of everything we do. As a Single Site Store Manager, you will lead your store’s performance, driving growth and success through effective leadership, operational excellence, and a customer-first mindset.
What being a Single Site Store Manager is all about:
- Collaborating with other stores within your group to achieve business objectives, sharing insights, successes, and strategies.
- Coaching and developing your store team, identifying and nurturing talent for key roles.
- Advocating for the colleague voice, ensuring open communication and sharing ideas with your team and manager.
- Supporting and embedding the Group Engagement Plan, keeping your team engaged and aligned with business goals.
- Ensuring compliance with HR processes and policies with guidance from Employee Advisors and your manager.
- Overseeing mandatory training completion and providing new starters with an effective and welcoming induction experience.
- Fostering a culture of Diversity, Inclusion, and Belonging, ensuring everyone feels valued and able to be themselves at work.
- Identifying sales-driving opportunities using data insights and collaborating with your manager to implement proactive solutions.
- Ensuring store activities are executed on time and in line with brand guidelines and supplier compliance through effective planning and communication.
- Maintaining a safe and legally compliant work environment by adhering to all Health & Safety and legal requirements.
- Managing cash and shrink processes, ensuring adequate food supply and minimising waste while addressing areas of loss.
- Overseeing day-to-day store operations, ensuring operational excellence through consistent best practices.
- Supporting your manager in delivering key performance indicators (KPIs), resolving any performance issues with SMART actions.
- Role modelling exceptional customer service and creating a customer-first culture, ensuring a welcoming and efficient environment.
- Managing queues, upselling products, and making your store the go-to choice for food and beverages.
- Maintaining consistently high standards across your store, using the operational booklet (or equivalent) effectively.
- Taking full accountability for colleague productivity, stock availability, and overall store performance to enhance the customer experience.
- Coaching and training your team to grow sales by focusing on key metrics like spend per passenger, average transaction value (ATV), and transaction volumes.
- Competitive salary, pension scheme, and 33 days holiday (including bank holidays).
- Employee discounts (up to 50%) and deals from retail partners for savings on dining, entertainment, and more.
- Employee Assistance Programme to support physical, mental, and financial wellbeing.
With a rich heritage, WHSmith continues to grow, particularly in airports, hospitals, rail stations, and motorway services. Our InMotion brand is leading the way in digital accessories, offering an exceptional customer experience. We have established strong partnerships with brands like M&S and Costa Coffee to broaden our customer offerings across the UK.
As we grow, our mission remains simple: to make every journey better.
We are proud to be an inclusive employer, where our colleagues are welcome and free to be themselves.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
WHSmith
First seen
23 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
Retailer
This listing was structured from WHSmith. Vacancy details and the application process remain the responsibility of the original source.
Explore related