Administrator/ Customer Service Advisor (PT) - Walsall Hearcare

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As Administrator/ Customer Service Advisor at Specsavers, you’ll be organised and equipped to tackle a wide variety of tasks.

This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, making calls to confirm clinics, delivering afterccare calls, updating and filing records, booking and managing appointments, banking, through to repairs to hearing aids, and other key operational duties.

The aim is to provide a top‑notch administrative service that supports the store’s overall success.

Our store

Located in the heart of Walsall, our Specsavers store is a busy and welcoming practice with a strong reputation for delivering outstanding care to every customer. Alongside our optical services, we have a dedicated Hearcare department that provides professional hearing assessments, hearing aid services, and ongoing aftercare support.

Working closely with both new and existing customers, the Hearcare team is committed to making a real difference by helping people manage their hearing health and enjoy better quality of life through expert care and support.

The store is conveniently located with excellent public transport links, with Walsall bus station and train station both within easy walking distance, making it easily accessible for customers and colleagues alike.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

What we’re looking for?

Find out more

If you are comfortable with the responsibilities we’re looking for and are excited by this opportunity, we’re excited to hear from you.

This job will close when it's filled, so don't delay, apply today!

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